Privacy Policy

Reviewed November 2024

1. Introduction

At Nyanga Nutrition, protecting your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all services provided through our website (www.nyanganutrition.com), associated social media platforms, and consultations (both in-person and via telehealth).

By using our Site or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and hold the following types of personal information:

  • Personal Details: Name, address, email address, phone number, and date of birth.

  • Health Information: Medical history, dietary needs, relevant health conditions, and other health information necessary to provide dietetic services.

  • Payment Information: Bank details or other payment information used for invoicing and processing payments.

  • Telehealth Data: Information exchanged during virtual consultations, including audio, video, and text-based communication.

3. Why We Collect Your Information

We collect personal information to:

  • Provide personalised dietetic and nutritional services.

  • Create, maintain, and update your health records.

  • Communicate with you regarding appointments, treatment plans, or follow-ups.

  • Process payments and manage billing.

  • Comply with legal and regulatory obligations as a healthcare provider.

4. How We Collect Your Information

Your information is collected in the following ways:

  • Directly from you: During consultations (in person or via telehealth), through intake forms, or via other communications.

  • Indirectly from third parties with your consent: Such as other healthcare providers involved in your care.

5. How We Use and Disclose Your Information

Your personal information may be used or disclosed in the following ways:

  • For Treatment: Sharing information with healthcare professionals involved in your care, with your explicit consent.

  • For Payment and Administration: Using your information to process payments, manage appointments, and maintain records.

  • For Legal Reasons: Disclosing information if required by law, such as under a court order or to comply with regulatory requirements.

  • With Third Parties: Sharing your information with trusted providers (e.g., practice management software, telehealth platforms) to assist with administrative or clinical tasks, ensuring they adhere to Australian privacy laws.

6. Telehealth Services

Telehealth consultations are conducted through secure and encrypted platforms. We prioritise confidentiality and will not share information exchanged during telehealth consultations without your explicit consent. Telehealth services are provided in accordance with the Privacy Act and other relevant healthcare regulations.

7. Data Security

We take all reasonable steps to protect your personal and health information from misuse, interference, loss, or unauthorised access. This includes:

  • Secure storage systems.

  • Restricted access to sensitive information.

  • Regular review and updating of security protocols.

8. Your Rights

Under the Privacy Act, you have the following rights:

  • Access: You can access the personal and health information we hold about you.

  • Corrections: You can request corrections to your information if it is inaccurate or incomplete.

  • Withdrawal of Consent: You can withdraw consent for us to use your data at any time, subject to legal restrictions.

  • Complaints: You can lodge a complaint if you believe there has been a breach of your privacy.

To exercise these rights, please contact us. We will respond to your request within a reasonable timeframe.

9. Data Retention

We retain your personal and health information for as long as necessary to provide services and comply with legal, accounting, or reporting obligations. Typically, health records are required to be kept for at least 7 years from the date of your last consultation (or longer if required by law).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or our services. Any significant changes will be communicated via our Site.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us via email at:


nyanganutrition@gmail.com